Pre-Order or Backorder means your item is not in our UK in stock and will need to be ordered in or custom made in our factory. Once we have received your item then we can post/ship your order out to you. You will be emailed a tracking number for you to track the status of your order.
7 DAYS MONEY BACK GUARANTEE - STOCK WIGS
We are happy to refund your purchase within 1 week (7 days) of receipt if your chosen hair is not suitable for you providing the product is returned unused/unworn and in the original condition. Abiding by health protection & hygiene, this applies to only stock wigs that have not had the lace cut. If the lace has been cut by yourself or by us we can not issue a refund for we have no way of telling if the product has been worn.
100% SATISFACTION GUARANTEE
Custom wigs are non refundable for they have been custom made for you directly from our factory.
Blessedluv's 100% satisfaction guarantee ensures you will be happy with your custom order.
You have to let us know if there is an issue within 7 days of purchasing, and we will respond promptly.
Even though By law we are within our right not to refund on custom made products or services with customisations. Your happiness is essential to us. We will work with you and apply the effect into making sure you are satisfied with your purchase. We are guaranteeing you a happy result.
We do accept exchanges by placing a new order and returning the original item. You can also obtain a replacement item quicker by contacting our customer service via email email@example.com or WhatsApp 07508261363.
ITEMS NOT ACCEPTED
For hygiene reasons, we cannot accept following products which have been worn or with hygiene seals broken, even if this is to check suitability. Items must be returned in their original packaging, still attached to the product band and with any packing and retaining hygiene seals intact where appropriate.
All products come in packaging which allows easy checking of the colour and suitability.
We cannot accept hair products back where the seals have been removed/tampered with or which are in a condition which indicates the product may have been used. For this reason, we also reserve the right to withhold refunds until we have been able to verify that the product is unused.
The Consumer Contracts Regulations 2013 states “consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”.
If you removed hygiene seals against instructions to the contrary, you are likely to be deemed to have ‘accepted’ the goods and are not entitled to a refund or to cancel the contract.
The following items cannot be returned or refunded:
Any Pre-Order, custom-made, special order products or products supplied directly from our factory.
Any Lace Units with customisation such as sewn-in elastic band, Natural hairline and Cutting of the lace.
Any product which has a security seal which you have opened or unsealed;
To aid our customers and in line with Consumer Contract Regulations, our product packaging is designed in such a manner that allows consumers a reasonable opportunity to assess the product and to thoroughly inspect the product without needing to remove the product from hygiene seals before deciding whether to return it or keep it.
The reason we have this policy in place is that we would not like to send you a set of hair extensions which have been used/contaminated by another customer, therefore must adhere to strict regulations for hygiene reasons.
Email or WhatsApp 07508261363 our customer service team for our return address.
Please enclose the Despatch Note or a note with your name, order number and reason for return.
We recommend sending by Royal Mail Signed For service or Special Delivery for your own protection if in the United Kingdom. Signed For / Tracked service will be available by your local Postal / Shipping Organisation offers if outside the UK. It is the customer’s responsibility to pay return postage.
Please note, we cannot accept responsibility for any product that is not received in our returns centre, please retain your proof of return so that you can dispute delivery with the courier used. For Example, if you send a parcel untracked and we do not receive the box, we cannot accept liability for the missing package and will not be able to process your return.
When customers exchange their hair, it is their responsibility to pay the return and re-postage fee.
Refunds will automatically be issued to the original payment method used at checkout, within 5 days after we receive your return. Please note; returns can take up to 7 days to get back to us depending on the postage service you used.
We advise all customer to obtain/keep proof of postage until their return has been completed.
FREE GIFT RETURNS
Occasionally, we may run a promotional offer to give a free gift with your online order when you spend a certain amount of money with us. When returning a full order for a refund, you must include the free gift with your return.
If you do not include the free gift, we will have to deduct the value of the gift from the value of your refund. If you have any doubts over whether or not you need to return your free gift, please contact our customer service department.
Feel free to contact us below if you need further assistance:
Tel: (+44) 07508261363
WhatsApp:👈🏽 Click to chat